Frequently Asked Questions.
Find quick answers to your questions about our custom products, ordering, and shipping in our FAQ section.
What products does ENEFY offer?
ENEFY specializes in custom-designed mousepads and neon signs. Our products are tailored to meet your specific aesthetic and functional needs, perfect for personalizing your workspace or home.
How do I place an order for a custom mousepad or neon sign?
You can order directly through our website. Just choose your product, upload your design or use our design tools to create something unique, and submit your order. We'll take care of the rest!
What file formats do you accept for custom designs?
We accept most graphic formats, including JPG, PNG, and SVG. For the best results, we recommend using high-resolution images.
Can I preview my custom design before finalizing my order?
Yes, after you upload or create your design on our website, you'll be able to preview the product. We ensure that what you see is what you get, and you can make adjustments before your order is finalized.
What is the production time for a custom mousepad or neon sign?
Production times can vary depending on the complexity of the design and current demand. Typically, custom mousepads take 3-5 business days to produce, while neon signs may take up to 2 weeks.
Do you offer international shipping?
Yes, we ship globally. Shipping times and costs will vary depending on your location. All relevant shipping options and fees will be available at checkout.
What is your return policy on custom items?
Due to the custom nature of our products, we do not accept returns unless there are defects in the product. If you receive a defective item, please contact us within 7 days of delivery to arrange for a replacement.
How do I care for my custom neon sign?
Your neon sign should be cleaned regularly with a soft, dry cloth. Avoid using harsh chemicals or abrasives. Ensure it is placed in a location where it is not susceptible to excessive moisture or heat.
How long does it take for my order?
Production times can vary depending on the complexity of the design and current demand. Typically, custom mousepads take 2-4 weeks to produce and deliver, while neon signs may take up to 2 weeks.
How can I contact customer support?
If you have any questions or need assistance, our customer support team is available via email at info@enefyshop.com or through our website's chat feature during business hours.